The costs of accepting card payments are different for every business there is ‘no one price suits all’ package with Acecard®. Once we have a clear understanding of the size and nature of the business including how you’d like to take payments from your customers we can give you a full breakdown of all the relevant fees that’ll be applicable to your account with us.

With most providers, the lead time from you taking payment from your customer to receiving the funds into your bank account is 3 business days. With Acecard® we offer a faster payments service giving you access to your funds as early as the same & next day!

If you’d prefer our standard payment service you’ll receive the funds into your account within 2-3 business days.

We give our clients the ability to choose their agreement length, we offer a flexible range of agreement options starting from a 30-day rolling contract. There’s also the choice of an 18-month contract or you can purchase the product outright if you prefer.

In general, we advise you to allow anything between 1-5 working days for us to get you up and running once we’ve processed your signed application.

Yes, of course, we provide full training, set up and ongoing support to all our valued clients.

What types of businesses can apply?

Businesses from all sectors can apply, once we’ve talked to you about your requirements, we’ll be able to provide a solution to your requirements regardless of which sector your business falls under, even if it’s within a higher risk category.

We believe that the level of service that we offer to our customers is unique within our industry, we can all say we offer the best rates, the best terminals and have the most customers on our books but not everyone can genuinely offer unrivalled levels of customer service, this is where we feel we excel, and it what makes us different.

No. All you need to do in contact us and we’ll complete all the relevant application documents for you.

A merchant account allows you to accept debit/credit card transactions from customers, process the requests and settle the funds into your own bank account.

PCI-DSS stands for Payment Card Industry Data Security Standard. It is a mandatory security initiative put in place to protect cardholder details and personal data. We will explain its requirements in depth and help to ensure that you understand PCI-DSS and remain compliant as a business at all times.

No. Absolutely not. At Acecard, we pride ourselves on ensuring that all businesses working alongside Acecard will receive a tailored solution that compliments your needs and is explained transparently before going ahead with an application.

No, we can guarantee that there will be no break in service. We only recommend providing your cancellation notice to your current provider once we have completed your application and updated you with the great news of approval! This process will ensure that there will be no break in service, and you won’t ever miss a payment.

You can contact your account manager directly at any time, once you’re up and running you’ll be looked after by an individual that you can speak to over the phone, text, WhatsApp, or email to support you with any queries you may have no matter how big or small.